An Expert Searching for Experts

When you happen to have banking expertise, but you work in a different industry, choosing a financial partner can be a challenge. What bank can deliver on your high expectations? Dawn Rockey, executive director of CASA for Lancaster County, found herself in this position in 2014. The organization, which supports abused and neglected kids in the court system, was searching for a new financial institution.

“I came to CASA after working for First National Bank of Omaha (FNBO) for 12 years. I had been a second vice president in account services, so I definitely knew what to look for,” she shares. “But I also knew not all banks could deliver what CASA needed.”

Making the Cut

CASA’s search for new banking services started with listing their must-haves.

“When you’re a small nonprofit, you look for service providers that will be responsive to you, even with the non-standard things you need,” Rockey explains. “But beyond that, we wanted a bank that would be very flexible and help us when needed.”

Rockey says they chose NBC for several reasons: they quickly felt a sense of trust in the people they talked with at NBC, they appreciated the bank’s strong involvement with the local community, and the bank could easily deliver the conveniences they wanted like online transfers and account management.

Supporting CASA’s Mission

Today, CASA for Lancaster County continues to grow its relationship with NBC. The challenges of public health and economic crises have strengthened that bond, according to Rockey.

“When COVID-19 hit and the small business PPP loans became available, it took just one call to NBC. They walked us through everything – filing and troubleshooting to obtaining the loans – and the same when loan forgiveness came around. Other nonprofits were telling us their banks were not helping at all.”

“In a crisis time, you really learn who you’re working with. We are here to support the most vulnerable among us during difficult times, and we know NBC is here to support us,” Rockey stresses.

We love empowering local organizations like CASA as a strong financial partner. After all, it’s our community too! Proud to be…With you, for you.